IT Service Desk Agent(Full time or Part time)

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Service Desk Agent , for one of our largest clients in Detroit, MI! Job Title: Service Desk Agent (Full Time OR Part time) Duration: 12 months Location: Detroit, MI Schedule: Onsite W2 hourly rate: $20-22 Service Desk Analyst (Level 1) Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledge base articles ensuring accuracy of content Provide accurate and timely logging of incidents and resolution Meet or exceed performance goals Escalate problems as appropriate following Service Desk procedures Senior Service Desk Analyst Approve escalation requests via chat to ensure FCR metric goals are met. VIP Call Handling Mentoring of new and developing agents Provide next level troubleshooting/guidance to team. Deskside support/Concierge service Review knowledgebase articles ensuring accuracy of content Provide first-level contact and incident resolution for all users Provide accurate and timely logging of incidents and resolution Escalate problems as appropriate following Service Desk procedures Beware of scams. S3 never asks for money during its onboarding process.