Customer Service Representative

Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues. Cross-sells merchandise, recommending products to anticipate and meet customer needs. Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs. Restocks the sales floor and as needed, performs back of house duties including merchandise tagging, restocking, and organization. Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in the store checklist and maintaining store displays. Supports daily accurate record keeping through focused cycle count procedures and product counts. Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude. Assists with product events including line management, product demonstrations, and sales processing. Occasionally represents Nintendo at off-site consumer events. Maintains area inventory including performing cycle-counts and ordering products and supplies. Coordinates with co-workers and shipping/receiving teams to maintain an organized & effective stock room. Maintains departmental lists, databases, customer profiles, and resource materials. Manipulates files for appropriate output processing (mail merge, print request, batch shipment, etc.). Compiles and prepares daily and month-end reporting. Requires open availability of 7am - 10pm (although not likely to be scheduled before 9am or after 9pm) 7 days per week. Skills Nintendo, retail sales, cashier, customer service, electronics, guest services, gaming Additional Skills & Qualifications Minimum of one year of related retail experience. Previous retail experience, preferably at a high volume or flagship location. Ability and willingness to develop game knowledge and experience. Ability to perform routine display repair/maintenance. Accurate cash and inventory control experience. Experience Level Entry Level