Guest Experience Specialist

Required Years of Experience

2 years

Job Details NOHO HOSPITALITY GROUP is in search of Guest Relations Agents to join our Guest Relations Team!

Essential Job Functions:
*Flexibility is a must. *Two years of hosting experience.
*Ensure that everyone who calls to make a reservation is made to feel absolutely WELCOME.
*Be an ambassador of hospitality for all services.
*Foster and maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction.
*Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
*Operate Sevenrooms, Resy & OpenTable reservation system to ensure all information entered is accurate, complete and has been approved by management.
*Take, record and confirm restaurant reservations/cancellations in accordance with departmental standards.
*Must be able to work weekends.
*Interest in food & dining culture is a plus.
Benefits:
We offer medical, dental, and vision benefits day of hire for full time employees, as well as a 401(k), Paid Time Off, Employee Dining Discount, BRi Commuter Benefits, Flexible Spending Account (FSA) for full time employees , and Referral Reward Program.

Since first partnering in 2009, chef Andrew Carmellini, Josh Pickard and Luke Ostrom have opened a national portfolio of restaurants and culinary services at preeminent hotels, live music venues and major metropolitan sports arenas and airports across New York City, Detroit, Baltimore and Nashville including Locanda Verde, The Dutch, Joes Pub and The Library at The Public, Lafayette, Bar Primi, Leuca, Westlight, Mister Dips, Rec Pier Chop House, The Cannon Room, San Morello, Evening Bar, The Brakeman, Penny Red's, Carne Mare, Cafe Carmellini and The Portrait Bar. The team actively runs food and beverage operations in five hotels, including The Greenwich Hotel, The William Vale, Sagamore Pendry Baltimore, Shinola Hotel, and The Fifth Avenue Hotel. Known for delivering quality experiences and pertinent culinary culture, each place is a distinctly owned, handcrafted labor of love. They've received widespread critical acclaim, recognition on countless Best of lists, a Michelin star, and two coveted James Beard Foundation awards. To learn more, visit nhgnyc.com or AndrewCarmellini.com. The pay for the position is $23 per hour.

Compensation Details

Compensation: Hourly ($23.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Required Skills

Customer Service Skills

Conflict Resolution skills

Attention to Detail

Time Management Skills

Communication Skills

Teamwork

Problem Solving Skills

Adaptability

Multitasking

Cultural Awareness

Interpersonal Skills

Organizational Skills

Sales Skills

Empathy

Professionalism

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