Front Desk Agent / Gallery Host

We are seeking looking for a warm, energetic, and detail-oriented individual to serve as a Hotel Front Desk Agent / Gallery Host! As the first point of contact for our guests, you’ll manage check-ins, check-outs, and reservations with professionalism and care. Beyond the desk, you’ll bring the same level of attentiveness to our Gallery space, where you’ll seat guests for breakfast and dinner, assist in food preparation and service, and help craft beverages that elevate the guest experience. This hybrid role is perfect for someone who enjoys variety, thrives on multitasking, and takes pride in creating memorable experiences for guests.

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Lodgco Hospitality and Hyatt Place. Displays dignity and respect of others at all times
• Assist guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Assist guests with problems and questions; ensure all guest problems are resolved
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement; informs guests of hotel services, features and room amenities
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Answer hotel phones courteously and efficiently following Lodgco Hospitality and Hyatt Place standards
• Provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
• Be familiar and knowledgeable with the operation of the POS system.
• Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner.
• Maintains a clean, organized environment for guests by clearing tables during service
• Utilize spare time for cleaning and stocking (i.e. front desk, back office, common areas) and other duties
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes
• May be responsible for transporting guests with the hotel shuttle

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Communication both verbal and written
• Computer and telephone skills
• Must be able to multi-task
• Flexibility with schedule
• Must be at least 18 years of age

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Hotel or customer service experience is preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

WHO WE ARE

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

To learn more about our growing company, please visit www.lodgco.net