Front Desk Agent - Franchise

Job Requirements

We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will possess a strong background in hospitality management and customer service, ensuring that each guest receives a warm welcome and exceptional service throughout their stay. This role involves managing front desk operations, handling guest inquiries, and providing support for hotel management functions.

Duties

• Greet guests upon arrival and provide a warm and friendly welcome.
• Manage check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
• Handle reservations, cancellations, and modifications through various channels.
• Respond to guest inquiries and resolve any issues or concerns promptly to enhance guest satisfaction.
• Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Operate multi-line phone systems with professionalism, assisting callers with inquiries or directing them appropriately.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold high standards of guest relations by providing personalized service tailored to individual needs.

Work Experience

Requirements

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
• Bilingual or multilingual abilities are highly desirable for enhancing guest interactions.
• Familiarity with night audit procedures is a plus.
• Proficiency in using multi-line phone systems and basic office software applications.
• Excellent phone etiquette and interpersonal skills are essential for this role.
• A passion for hospitality and a commitment to providing outstanding guest services is required. Join our team as a Hotel Front Desk Clerk where your contributions will create memorable experiences for our guests!

OFFERING EMPLOYEE DISCOUNT RATES AT ANY HILTON PROPERTY ALL OVER THE WORLD!!!!!!!!

Job Types: Full-time, Part-time

Benefits

• Employee discount
• Flexible schedule
• Holiday Pay
• Vacation Pay

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotels employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.