Gourmet Food Server, FuHu

Summary Statement:

The Gourmet Food Server is responsible for creating the overall dining experience for our guest. The role will be accountable for interacting with guests, taking food and beverage orders and ensure an exceptional guest experience.

Primary Job Duties: – Includes but is not limited to:

• Deliver beverages, including alcoholic options to guests.
• Maintain knowledge of house drink selection and menu items and make recommendations to dining room guests.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Greet and welcome all guests in a professional manner upon seating.
• Establish the pace of the meal in accordance with the table’s individual needs.
• Anticipate guest needs and acknowledge special requests and act.
• Ensure table side food service and quality presentation.
• Present guest with their check and bid them farewell upon departure.
• Maintain a clean, sanitized and organized work area.
• Provide proper communication and promptly resolve guest issues.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred :

• Sommeliers Certification or similar professional beverage certification(s).
• Previous working experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least six months of previous Food Server experience in a high volume, upscale dining environment or a similar or related field.
• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Food Handling Card
  • Alcohol Awareness Card
  • Non-Gaming Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 30lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.