Reading Room Rep/Receptionist

Summary

Under the direction of the manager, is responsible for assisting the radiologists and customers within the reading room and reception area, as well as interacting with patients and improving customer service and satisfaction. Processes patient procedure requirements, required signatures, release of information, financial responsibilities, etc. Is a liaison between physicians, patients and coworkers. Responds to patients and their families and assists in the coordination of their service within the Imaging Department. Processes all documents/images entering the facility, sends images, hard copies, and electronic to the correct locations.

Education

Must be a high school graduate or the equivalent with GED. Medical terminology course through Parkview is required within the first 6 months of employment, or documentation of successful completion of a similar course.

Experience

One year hospital experience preferred.

Other Qualifications

Must be able to demonstrate a working knowledge of general computer skills and applications. Must have excellent verbal and written communication skills. Demonstrate ability to multi-task and work independently using critical thinking skills. Must be able to cover call, work weekends and holidays, if applicable.