Customer Service Specialist-Bilingual Spanish

Customer Service Specialist-Bilingual Spanish .

General information

Career area

Insurance

Work Location(s)

1450 American Lane, IL

Remote?

No

Ref #

20598

Posted Date

08-25-25

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

We're looking for people that want to work from home (hybrid) that are skilled in customer service that love to help our customers find solutions. We have a role where we can take our desire to help others navigate complex situations, all while working at a place that has your back. You must like to talk on the phone. If you'd like to learn more about what we believe makes this role - and this place - so phenomenal, get in touch.

The Work Itself

You'll work closely with our Ally GAP and vehicle service contract holders, dealers, and financial institutions to assist them with policy and claim questions and concerns whether they contact us by phone, email, or chat. Then you will need to provide them with a resolution. Not to worry, we will train you how to do that.

Document all conversation accurately and clearly, and concisely.

Go the extra mile to engage the customer to achieve total customer satisfaction.

Follow all internal, state and UDAAP guidelines, we'll train you on all those too.

Focus on quality of the work you do.

This is an entry level, work from home (hybrid) position.

We have great team members who will provide you with a lot of support.

The Skills You Bring

Associate's degree or Bachelor's degree in business or other related fields is preferred.

High school diploma required.

Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information.

Enjoy handling phone calls.

Good listening, phone and writing skills.

Must be reliable and punctual.

Ability to follow procedures, multitask and make quick decisions.

Type 40 WPM.

Typically requires intermediate knowledge of Microsoft Office programs.

Automotive mechanical knowledge a plus but not required.

Must be fluent in Spanish-required.

#DFS

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.