Receptionist - FT

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Application deadline: September 1st, 2025

Location: 1201 S. Ankeny Blvd. Ankeny - IA

Status: Full-time, non-exempt

*In addition if you are selected and accept the position please visit Internal Transfers and Promotions for more information regarding compensation.*

Summary The Receptionist serves as the first point of contact for individuals who come to the branch and assists members and non-members with checking in for appointments and ensuring they visit with the proper individual to meet their needs. The position also assists various departments with projects as needed.

Essential Functions Greet members and guests, in person and by phone, determine department required to assist member/guest needs and direct member/guest.

Maintain security logbook for visitors and service people, including checkin, checkout and issuance of security badge.

Receive orders, balance deposits, and distribute credit union sale items as required.

Receive, sort and distribute incoming mail.

Maintain monthly report of audio response log.

Key Attributes Oral and written communication skills.

Member service focus.

Attention to detail and accuracy.

Positive attitude that supports a team environment.

Dependable and punctual; flexible during peak times.

High level of confidentiality.

Organizational skills.

Self-motivated; ability to work without close supervision.

Problem solving; analysis.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Occasionally lift and/or move items over 10 pounds.

Remain sedentary (seated) for extended periods of time.

Working Conditions This job operates in a professional office environment and routinely uses standard office equipment.

Travel Limited travel expected.

Required Education and Experience High School Diploma or equivalent.

1 year job-related work experience.

Typing ability of 40 works per minute.

Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.