Housekeeping Coordinator

Scope of Position

The Housekeeping Office Coordinator will coordinate all clerical and daily operational functions of the housekeeping department, maintaining a close relationship with all other departments to adhere to company policies and procedures. He/she will maintain all department records; handle all phone calls and guest request, and disseminate all information as needed while ensuring the safety and confidentiality of all guests.

Position Requirements

• Professional demeanor appropriate for a luxury.
• Minimum 1 year of Office Coordinator experience in a hotel or equivalent.
• Able to communicate clearly with guests, team members, and housekeeping staff.
• Able to handle a multitude of tasks in an intense, ever-changing environment.
• Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.
• Excellent typing skills required.
  

Responsibilities

• Approach all encounters with guests and employees in a professional, service-oriented manner.
• Answer multi-line switchboard in a courteous and efficient manner, as per Hotel standards.
• Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up.
• Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
• Release ready rooms to reception to ensure that no guests are waiting for rooms.
• Ensure V.I.P. or special requirements are provided and are ready for guests on arrival.
• Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis and that the status of all rooms is updated at all times.
• Communicate any discrepancies, guest requests, arrivals, departures, due-outs and rush rooms to Front Office.
• Perform any other reasonable duties as required by management.
  

Education

• High school diploma or GED
  

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
• Excellent typing skills required.
  

Physical Requirements

• Able to work in a fast paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.