Associate Casino Host

Specific Job Functions:

• Follow-up directly with guests as needed.
• Some direct-to-guest telemarketing and e-marketing may also be required.
• Review status of booked guests to ensure their reservations were input and needs are met.
• Send guest reservation requests to hosts and Casino Marketing for completion and follow-up.
• Research and evaluate guest accounts using Players Club and/or other software programs.
• Research and resolve guest issues effectively and professionally.
• Protect the confidentiality of Company documents and files under immediate control.
• Assist e-marketing manager with their duties as directed.
• Assist the slot/table hosts with their duties as directed by department manager.
• Assist with event re-booking programs during special event registrations as needed.
• Develop and maintain reports on campaign KPIs.
• Perform other job-related duties as deemed necessary for the success of the department.

Responsibilities/Qualifications

• 4-year degree in marketing, information systems, computer science or related preferred.
• Excellent customer service skills a must.
• Strong proficiency with Microsoft Office programs.
• Desire to grow and learn in the casino industry.
• At least one-year Casino Marketing, VIP Services or similar gaming experience preferred, but not required.
• Experience with or exposure to e-mail marketing tools and systems preferred.
• Must have, or be able to obtain, a Gaming Registration.
• Professional appearance and demeanor required.
• Occasionally assist with special event registrations and distributions.