Food Service Worker/Cashier

About the Role:

The Food Service Worker/Cashier plays a vital role in delivering exceptional customer service within a fast-paced food service environment. This position is responsible for efficiently handling customer transactions, preparing and serving food items, and maintaining a clean and organized workspace. The role requires attentiveness to customer needs, accuracy in cash handling, and adherence to food safety standards to ensure a positive dining experience. The Food Service Worker/Cashier will collaborate with team members to support smooth daily operations and contribute to a welcoming atmosphere. Ultimately, this position aims to enhance customer satisfaction and support the overall success of the food service establishment in Illinois.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic math skills for handling cash transactions accurately.
• Ability to stand for extended periods and perform repetitive tasks.
• Strong communication skills to interact effectively with customers and team members.
• Legal authorization to work in the United States.

Preferred Qualifications:

• Previous experience in food service or cashier roles.
• Knowledge of food safety and sanitation standards.
• Familiarity with point-of-sale (POS) systems.
• Ability to multitask in a fast-paced environment.
• Customer service training or certification.

Responsibilities:

• Greet customers warmly and take accurate food and beverage orders.
• Operate the cash register to process payments, provide correct change, and issue receipts.
• Prepare and serve food items according to established recipes and quality standards.
• Maintain cleanliness and sanitation of the food preparation and dining areas in compliance with health regulations.
• Restock supplies and ingredients as needed to ensure continuous service.
• Assist in receiving and storing deliveries, checking for quality and accuracy.
• Respond promptly and courteously to customer inquiries and resolve any issues or complaints.
• Collaborate with kitchen and service staff to ensure timely and efficient order fulfillment.

Skills:

The required skills such as effective communication and basic math are essential for accurately taking orders and processing payments, ensuring a smooth customer experience. Attention to detail and organizational skills help maintain cleanliness and proper food handling, which are critical for health and safety compliance. Preferred skills like familiarity with POS systems and multitasking enable the worker to efficiently manage transactions and food preparation simultaneously. Customer service skills are used daily to engage with patrons positively and resolve any concerns promptly. Together, these skills contribute to a productive work environment and high levels of customer satisfaction.