Food Runner

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.

We are seeking an energetic and customer-focused Food Runner to join our poolside service team. The Pool Area Food Runner is responsible for ensuring timely, accurate, and professional delivery of food and beverage orders to guests relaxing in our pool area. This role supports servers and kitchen staff to ensure a seamless and enjoyable guest experience.

• Promptly deliver food and beverage items from the kitchen or bar to poolside guests.

• Ensure accuracy of orders and presentation meets company standards before delivery.

• Greet guests in a friendly and professional manner when delivering items.

• Assist with maintaining cleanliness and organization in the poolside service area.

• Communicate any guest needs, feedback, or issues to servers or supervisors promptly.

• Refill water and assist with other guest requests as needed.

• Support the setup and breakdown of poolside food and beverage service stations.

• Maintain awareness of guest safety and adhere to poolside policies (e.g. no glass by the pool).

• Collaborate with servers and kitchen staff to keep service flow smooth and efficient.

• Previous experience in hospitality or food service preferred.

• Ability to work outdoors in varying weather conditions.

• Must be able to stand and walk for extended periods.

• Strong communication and customer service skills.

• Positive attitude and ability to work in a fast-paced, team-oriented environment.

• Availability to work weekends, holidays, and peak season hours.