Houseperson

Position Summary:

This position is critical in maintaining the cleanliness and orderliness of a high-occupancy, AAA Four Diamond 252-room hotel casino resort. The role emphasizes maintaining cleanliness and supporting the housekeeping team. The ideal candidate will also perform cross-functional duties as a Laundry Attendant, ensuring efficient laundry operations to provide an exceptional guest experience.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love : Love your brothers and sisters and share with them.

Truth : Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery : To do what is right, even in the most difficult of times.

Honesty : Be honest in every action and provide good feelings in your heart.

Wisdom : We cherish knowledge; wisdom is used for the good of the people.

Humility : Know that you are equal to everyone else, no better, no less.

In this Role:

• Maintain cleanliness and organization of public areas, hallways, and guest corridors.
• Assist Room Attendants by delivering and retrieving linens, towels, and cleaning supplies.
• Respond to guest requests promptly and efficiently, ensuring their needs are met.
• Perform minor maintenance tasks such as replacing light bulbs, unclogging drains, and reporting larger maintenance issues.
• Assist with set-up and breakdown of meeting rooms and event spaces as needed.
• Operate washers, dryers, and other laundry equipment to clean and press linens, towels, and uniforms.
• Sort, fold, and distribute clean linens to appropriate storage areas.
• Monitor inventory levels of laundry supplies and notify management when reordering is necessary.
• Ensure all laundry areas are clean and organized, adhering to safety and sanitation standards.
• Inspect linens and towels for wear and tear and remove damaged items from circulation.
• Follow all safety and operational guidelines to ensure efficient and effective laundry operations.
• Collaborate with housekeeping and other departments to ensure a seamless and high-quality guest experience.
• Participate in training programs and team meetings to stay updated on policies, procedures, and best practices.
• Maintain a positive and professional demeanor, upholding Gun Lake Casino Resort’s standards of excellence.
• Adhere to all health, safety, and security protocols, ensuring a safe environment for guests and staff.
• All other duties as assigned.

Essential Qualifications:

• Must be 18+ years of age.
• High school diploma or equivalent required.
• Previous experience in housekeeping, laundry, or a similar role preferred.
• Strong attention to detail, excellent organizational skills, and the ability to multitask.
• Commitment to providing exceptional service and maintaining high standards of cleanliness.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write and input data into the computer.
• Must have the manual dexterity to operate job-related equipment.
• Must have the ability to access all properties and areas.
• Ability to lift and carry heavy loads 60 lbs, stand for long periods, and perform repetitive tasks.

Work Conditions:

Work is typically in all areas of the hotel tower, in the laundry room, and on occasion as needed, the Oasis. Work areas may be warm, cold, humid, noisy, or bright and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.