Barista On-Call

About the Role:

The Barista On-Call plays a crucial role in ensuring seamless customer service and operational efficiency within our retail coffee environment. This position is designed to provide flexible, as-needed support during peak times, staff absences, or special events, maintaining the high standards of beverage preparation and customer interaction. The successful candidate will be responsible for crafting high-quality coffee and espresso drinks, managing customer orders with accuracy, and maintaining a clean and welcoming workspace. This role demands adaptability, excellent communication skills, and a passion for delivering exceptional customer experiences. Ultimately, the Barista On-Call helps uphold the brand’s reputation by contributing to a positive and efficient team dynamic whenever called upon.

Minimum Qualifications:

• Previous experience as a barista or in a customer-facing role within the food and beverage industry.
• Ability to work flexible hours, including evenings, weekends, and holidays on an on-call basis.
• Basic knowledge of coffee preparation techniques and equipment operation.
• Strong communication and interpersonal skills to engage effectively with customers and team members.
• Ability to stand for extended periods and perform repetitive tasks in a fast-paced environment.

Preferred Qualifications:

• Certification in food safety or barista training from a recognized institution.
• Experience working in a retail or specialty coffee shop setting.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Demonstrated ability to multitask and manage time efficiently under pressure.
• Bilingual language skills to better serve a diverse customer base.

Responsibilities:

• Prepare and serve a variety of coffee and espresso beverages according to company recipes and quality standards.
• Provide friendly, efficient, and personalized customer service to ensure a positive experience for every guest.
• Operate coffee machines, grinders, and other equipment safely and effectively.
• Maintain cleanliness and organization of the work area, including sanitizing surfaces and restocking supplies as needed.
• Assist with inventory management by reporting low stock levels and helping with deliveries when required.
• Adapt quickly to varying schedules and work environments, stepping in to support the team during busy periods or staff shortages.
• Follow all health and safety regulations to ensure a safe environment for customers and staff.

Skills:

The required skills enable the Barista On-Call to prepare beverages consistently and interact warmly with customers, ensuring satisfaction and repeat business. Communication skills are essential for taking orders accurately and collaborating with team members during dynamic shifts. Flexibility and adaptability allow the barista to respond effectively to varying work schedules and customer volumes. Preferred skills such as POS system proficiency and food safety knowledge enhance operational efficiency and compliance with health standards. Together, these skills contribute to maintaining a smooth workflow and a welcoming atmosphere that aligns with the company’s commitment to quality and service excellence.