Valet Porsche Boston

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.

The Vaet is the initial contact at the dealership for the arriving service customer. The service valet is tasked with making our customers feel welcome in the dealership. They are also responsible for giving information and guiding the dealership’s customers smoothly into our service process. It is also the service valet’s duty to build rapport with the dealership’s customers to promote good will and the customers’ return for future business at our dealerships.

Essential Duties Include

When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests).

Treats all co-workers, customers, and vendors professionally and with respect.

Attendance and Punctuality.

Adheres to Company Policies and Procedures.

Maintains a clean and organized work area.

Maintains a professional appearance and adheres to the dealership dress code.

Greets customers in a timely, friendly manner and obtains vehicle information, working at the customer’s vehicle whenever possible.

Determines who the customer is seeking and whether they have an appointment. Records customer requests. Actively promotes rapport with the customer.

Assists the service advisors/consultants in helping customers, organizing paperwork and maintaining organization in the service lanes.

Answers the service incoming calls when requested. Follows prescribed greetings and processes as outlined by management.

Moves the customer and dealership vehicles following the process as outlined by management in a safe and secure manner. Retains keys according to departmental procedures.

Reports any damage promptly in written form, including damage that may have occurred while at the dealership.

Excels at following the prescribed procedures for service customer greeting, write-up, rapport building, active delivery and CSI.

Maintains personal grooming, hygiene and uniform standards according to departmental policy.

Participates fully in Asbury and manufacturer-sponsored training programs, including classroom and online, for product knowledge and customer communication.

Follows direction by management concerning vehicle recalls, updates, and bulletins. Acts in accordance with the instructions for the well-being and satisfaction of the customers.

Actively promotes effective working relationships with associates and departments in the dealership.

Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.

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Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.