Bell Person

Job Title: Bell Person

Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel

Reports to: Director of Rooms

Join the Legacy of Live Oak!

As we are preparing to open the doors to Charleston’s newest luxury destination, we are seeking an upbeat and welcoming Bell Person to join our team. This role is ideal for an outgoing and hospitable individual with a commitment to excellence in guest experience.

BASIC JOB FUNCTION:

The Bell Person will provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.

RESPONSIBILITIES:

• Transport and storage of guest luggage, assistance with guest packages.
• Use friendly, fun and appropriate expressions when addressing guests.
• Be fully acquainted with the different points of interest within the surrounding area of the hotel.
• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Follow up with guest complaints to ensure that any problems are resolved.
• Call taxi and/or shuttle for guests as needed.
• Assist, retrieve and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.

MINIMUM REQUIREMENTS:

• Must be able to work a flexible schedule to include nights, weekends, and holidays.
• Must be able to withstand prolonged periods of standing and/or walking.
• Ability to lift at least 50 lbs.