Lead Women's Locker Room Attendant

Job DetailsJob Location: HIGHLANDS, NC 28741The Lead Locker Room Attendant is responsible for overseeing the daily operations, presentation, and service excellence of the spa locker room facilities. This role ensures a pristine, welcoming, and elevated guest experience while leading, coaching, and supporting the locker room attendant team. The Lead serves as a visible presence within the spa, upholding five-star service standards and anticipating guest needs with professionalism, discretion, and warmth.

Key Responsibilities

Guest Experience & Service Excellence

Deliver a refined, personalized guest experience in alignment with luxury spa standards

Anticipate guest needs and proactively offer assistance (tours, amenities, transitions between services)

Maintain a calm, discreet, and polished presence in all guest interactions

Address guest concerns promptly and elevate issues when appropriate

Locker Room Operations

Ensure locker rooms, lounges, wet areas, and amenities are impeccably clean, organized, and fully stocked at all times

Conduct routine inspections to uphold the highest standards of cleanliness, safety, and presentation

Oversee laundry flow, towel inventory, and supply levels

Coordinate with housekeeping and maintenance for any facility needs or repairs

Team Leadership & Accountability

Lead, train, and mentor locker room attendants to deliver consistent five-star service

Set daily expectations and assign responsibilities based on business levels

Monitor performance, attendance, and adherence to spa standards and SOPs

Provide real-time coaching and feedback to elevate team performance

Operational Support

Assist with opening and closing procedures of the spa facilities

Support spa concierge and service providers as needed to ensure seamless guest flow

Maintain knowledge of spa services, amenities, and policies to guide guests effectively

Ensure compliance with all health, safety, and sanitation regulations

Qualifications

Must be 18 years or older. Previous experience in a hospitality or spa related role is preferred, but not required.

Must be bright, personable and can get along with others. Should be highly service oriented, possess exemplary telephone skills and be well organized and self-motivated. Should be able to understand the Old Edwards Inn and Spa objectives and have the potential to achieve employee and departmental goals.

Must have ability to apply common sense understanding to complete instructions furnished in written, oral or diagram form.

While performing the essential functions of this job, the employee must be able to stand or sit for extended periods of time, lift and/or move up to 25 pounds on a regular basis, and as much as 40 pounds with less frequency, as well as walk on a regular basis, talk, see, and hear. The employee may occasionally be required to kneel, crouch or bend.

The work environment described is characteristic of what an employee should encounter while performing the essential functions of the job. Reasonable accommodations can be made to enable individuals with disabilities to complete the required tasks. While performing the duties of the job, the employee frequently engages in interpersonal exchanges with guests, both in person and over the phone. The noise level in the work environment is frequently at a tone softer than a normal conversation level. The employee will be exposed to various types of cleaning chemicals.