J Resort - Hotel Front Desk Agent

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of a Hotel Front Desk Agent for the All-New J Resort . The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino actionAnd we are just getting started!

Be a part of the transformation of Reno's newest premier resortA Reno resort unlike any other.

Our employees are supported with a comprehensive benefits program that include the following:

$200 Referral Bonus

Tuition Reimbursement

7 paid Holidays

80 hours of Vacation after 1 year of employment

We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days

Employee Assistance Program FREE of charge

Company paid Life Insurance and AD&D

Matching 401K program after 90 days

Employee Meal Discounts

Ongoing learning and development programs

Work towards your future advancement within the companymost of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

Registers the guests into the hotel by entering their information in the computer and assigning rooms according to guest's needs or preferences

Accept all payments in cash, traveler's checks or credit card and processes transaction

Directs the guests to room and calls a bellman to assist with luggage as necessary

Computes expenses incurred during their stay such as phone calls, pay-per-view movies, room service, etc.and accepts payment for same

Coordinates with Bellman regarding luggage pick up for check outs

Books or makes future reservations

Accepts payment for advance reservations when necessary

Answers phone takes messages and relays them when needed

Coordinates with other departments concerned regarding room availability and other matters related to front desk operations

Assists with special requests, complaints, and problems

Prints all transactions at the end of the shift and reconciles totals with computer printout against cash on hand

Prepares and balances the shift end report and submits it to supervisor

Skills, Education and Other Requirements:

High School Diploma or equivalent preferred but not required

Knowledge of Microsoft Word

Fluent in English

Previous experience in the Hotel/Hospitality Industry preferred

Gaming Card, to enroll new members to our players club

Identification that establishes identity

Identification that establishes the right to work in the United States