Bellperson

Job Overview

Assist incoming and outgoing guests in transporting luggage to and from guest rooms.

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership

of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.

• Promote team work and quality service through daily communications and coordination with other departments.

• Escorts incoming hotel guests to rooms and assists guests with luggage.

• Inspects guest's room to ensure that it is in order and that supplies are adequate.

• Explains features of room such as operation of radio, television, telephone, in-room movie system, etc.

• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.

• Delivering clean laundry, guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

• Delivers messages and runs errands.

• Maintains the front porte-cochere by picking up trash

• Other duties as assigned.

• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company.

Salary: $21.25

Qualifications & Requirements:

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds.

• Moving about the public areas.

• Handling objects such as luggage.

• Bending, standing, stooping, kneeling.

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..

• May be required to work nights, weekends, and/or holidays.