Cabin Steward - Seaward Services - Alakai

Position Summary:The Cabin Steward will serve as the guest contact and liaison. The Cabin Steward is responsible for greeting guests, keeping the passenger deck clean before, during and after service and assisting with concession or retail store duties as required. Responsibilities include providing service in an efficient, courteous, and professional manner displaying a high standard of customer service. In all duties, the Cabin Steward will ensure prescribed safety and sanitation standards are constantly practiced. This position will serve aboard a High-Speed Transport vessel which provides passenger and vehicle ferry service between Bar Harbor, Maine and Yarmouth, Nova Scotia. Must have STCW basic training and VPDSD.Essential Duties & Responsibilities:

Present professional level of customer service and appearance at all times.Assist with the stocking and set up of the passenger deck before, during and after the sailing as requested.Maintain safety and cleanliness of assigned work area at all times during shift, including immediately wiping up spills to avoid accidents, keeping passenger deck clean and tidy, and properly disposing of garbage and recyclable items.Assist with concession/retail shop operations, including delivering food/beverage and bussing tables.Maintain available condiment stocks for use by the customer.Sweep and mop the floor at the end of each shift.Follow all sanitation codes outlined in the vessel procedure manualDefer to, and act in support of the Purser or the ship's Officers in the event of a real or simulated emergency.Participate in drills with marine and non-marine crew as directed.Assist all passengers.Responsible for the safe use of all equipment and cleaning compounds within your area.Report problems to the Chief Steward immediately.Must be able to work a flexible work schedule. Flexible schedules include day, evening, holidays, and weekends.

Requirements & Qualifications:

High School Diploma or EquivalentUnited States Coast Guard Merchant Mariner's Credential (MMC)STCW/BST credentialVPDSDValid United States PassportMust be able to acquire and maintain a Transportation Worker Identification Credential (TWIC)Certified on shipboard security and crowd control (training will be provided by Seaward Services)CPR/AED/First Aid certificationCopy of DD Form 214, if Veteran StatusHigh Speed passenger vessel experience preferredExcellent reading, writing and verbal communication skills in English languageAbility to interact with crew and passengers in a pleasant, professional, and polite mannerComputer literacy in Microsoft Office 2010 or newer (Word and Excel) in conjunction with administrative skillsWill be required to serve on board high speed transport craft operated at high speeds in rough water and must be physically able and conditioned to endure the rigors of these operationsCommunicate clearly and effectively both orally and in writing and demonstrate well-developed inter-personal skills, to include maintaining quality working relationships with other employees and the public during the course of workExcellent guest service skills with the ability to deal with others regularly in a courteous and helpful manner.Communication skills require the ability to provide or obtain basic types of factual information or explanationsSolid teamwork skills with the ability to take the initiative to assist and get along well with others.Must be able to follow direction and well-defined proceduresLogically and independently plan, organize, and complete workDemonstrate initiative and an ability to set and achieve high standards of performanceBe able to pursue and complete multiple assignments under time constraints and in an environment subject to many distractionsPossess and demonstrate superior judgment, analytical ability, performance under pressure and other skills necessary during routine operation or emergency response aboard a high capacity motor vesselMust be a minimum of 18 years of ageMust be able to work a flexible work schedule. Flexible schedules include day, evening, holidays, and weekends.