Porter Multi Outlet

POSITION SUMMARY

The position is responsible for maintaining proper service and keeping tables clean and properly set up. Works in conjunction with servers to maintain proper guest service.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive. Other reasonable duties may be assigned.

Ensure at all times operating principles are being adhered to:

• Clean Keep all areas clean and pristine.

• Safe Follow all safety policies and procedures.

• Friendly - Use customer courtesy skills of See.Say.Smile to provide superior guest service and increase Net Promoter Score.

• Fun Have fun! Be interactive with all internal and external guests while maintaining professional standards.

• Responsible to stock and maintain bread stations, bar and breakdown area.

• Serves water, offers bottled water, and delivers fresh bread and butter to arriving guests.

• Responsible for bringing ice to bar and service station and maintaining as needed.

• Responsible to clear tables of dirty dishes, linen, silverware, and transport to kitchen via bus cart.

• Clears and resets tables; sanitizes tables completely, resets with clean polished utensils and appropriate plates; whips chairs when needed and replaces centerpieces.

• Keeps drop off area and dish room clean and organized throughout shift.

• Responsible for developing and maintaining positive guest relations, including but not limited to, resolving minor guest disputes and assist in ensuring the safety and security of all guests and employees.

• Knowledge of all special events and promotional activities available to guest.

• Completes all company-required training within designated time frames.

• Other duties as assigned.

MARGINAL JOB DUTIES AND RESPONSIBILITIES

Assist host with seating and table arrangements when necessary.

ORGANIZATIONAL RELATIONSHIPS

The position is responsible to the Restaurant Supervisor/Manager for successful performance of assigned duties.

EQUIPMENT/PHYSICAL SKILLS

Ability to use all equipment associated with the position, including, but not limited to, the following

Service trays

Tray jacks

Service carts

Dollies

Bus tubs

Glass and silverware racks

ESSENTIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT

Physical demands associated with the position including, but not limited to, the following

Walking / standing 70%

Bending / lifting 30% (overhead, up to 30lbs. without assistance)

Dining room, wait station, and back kitchen area. Casino environment exposed to various temperatures, smoke, dust and fumes, bright lights, hot items, wet floors, and excessive noise levels. May include boat and/or floating barge. High rise hotel and atrium. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

1. Ability to use tea, coffee, and espresso machine

2. Ability to read and write simple instructions.

3. Ability to have basic mathematical skills; addition, subtraction, multiplication and division

4. Interpersonal skills

5. Ability to communicate clearly and effectively with all coworkers and guests

ESSENTIAL QUALIFICATIONS, EXPERIENCE, EDUCATION, AND TRAINING

High school diploma or GED equivalent.

Some college courses in Food & Beverage or one year experience preferred.

CERTIFICATES, LICENSES AND REGISTRATIONS

Ability to obtain and hold a Louisiana Responsible Vendor's card and Calcasieu Parish Bar Card. Ability to obtain and hold any and all licenses, certifications, insurance coverage or any other indemnifications which may be required by the company for the successful completion of the duties associated with this position.