Dutch Wonderland Inn PT Night Auditor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities:

Greet and interact with guests in a warm, friendly, and professional manner

Maintain a neat, clean, and professional appearance

Utilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment

Comply with all standard operating procedures

Ensure all end of day tasks are successfully executed

Listen attentively to guests, anticipate their needs, and promptly respond to concerns in a timely manner, to promote 100% guest satisfaction

Demonstrate a working knowledge of all services and facilities of the property

Complete daily audit, balances, posts and reports on front desk, guestrooms, food and beverage cash and credit operations

Begin revenue reconciliation process by printing reports, completing daily spreadsheets, and emailing finance team

Perform rolling of property management system (PMS) into a new calendar day

Perform the duties of a Guest Experience Agent, promptly registering and assisting guests with their arrivals and departures

Prepare a summary of cash, check, and credit card activities

Perform wake-up calls, if requested by a guest

Coordinate the delivery of guest amenities, as needed

Prepare a reservation list for the next business day

Keep the front desk area clean and neat by sanitizing surfaces and office equipment

Promptly escalate any maintenance issues or emergencies to the appropriate authorities

All other duties assigned by leadership

Education and Experience:

High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered

1+ year of previous Night Auditor or front desk experience is preferred, but not required.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with PA Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Must be willing to work overnight (third shift)

Must have reliable transportation to and from work for your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to portray a positive, outgoing, professional attitude

Ability to handle pressure and difficult situations with poise and finesse

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Ability to accurately use Point of Sale (POS) and/or other cash handling equipment

Ability to use office technology and equipment, such as PC, software, and copier

Must possess a general understanding of accounting practices and ability to compile facts and figures

Must be proficient in Microsoft Outlook, Excel, Word, and Power Point

Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to stand in place for long periods of time

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to remain sedentary for extended periods of time, while using a computer

Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds

Working Conditions:

This role will be based in an indoor lodging setting, predominantly at the front desk

Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Subject to frequent interruptions and may need to reprioritize activities

Subject to constant repetitive motion

Team member benefits:

Do not miss the chance to spark your career now!