Concierge

The Concierge enhances the guest experience by providing personalized services, arranging reservations, and delivering information to ensure a memorable stay. This role directly impacts guest satisfaction, loyalty, and the overall reputation of the property.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Provide information on hotel services, local attractions, dining, and entertainment.
• Make reservations, secure tickets, and arrange transportation and travel details.
• Handle VIP requests, including special product orders and turndown services.
• Arrange for laundry, cleaning, and repair services for guests' belongings.
• Assist with administrative tasks, including authorizing credit applications.
• Facilitate the sending and receiving of guest packages.
• Act as host for morning coffee service and create warm guest interactions.
• Report suspicious behavior to hotel security to maintain a safe environment.
• Consistently greet guests in a professional, friendly manner to elevate their experience.
• Perform additional duties as assigned to support the Front Office team.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong guest service orientation with a welcoming and professional demeanor.
• Ability to follow detailed instructions and perform routine tasks consistently.
• Reliable problem-solving and multitasking abilities in a fast-paced environment.
• Physical capability to assist guests by lifting and carrying belongings.
• Discretion and attentiveness when handling sensitive guest needs or information.

PROFESSIONAL EXPERIENCE

• Previous guest service or hospitality experience preferred.
• Demonstrated ability to provide personalized and efficient service.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

WHAT YOU CAN EXPECT

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time

Pay Rate: $16/hour

Requirements

Successful completion of a background check is required prior to employment.

Source: Hospitality Online