Cafe Shift Leader

Title : Cafe Shift Leader Department : Retail Reports to : Cafe Manager Status : Full Time Exempt: Non-Exempt POSITION SUMMARY The Cafe Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee's Mission and Values, under the supervision of the Cafe Manager. SPECIFIC RESPONSIBILITIES Deliver cafe's positive financial results in accordance to budget. Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes. Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance. Delegate specific responsibilities using Cafe Functional Architecture Model. Ensures the cafe's coffee, food and administrative functions provide a remarkable customer experience with Colectivo's people, products and environments. Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers. Perform other duties or projects as assigned. Requirements EDUCATION/QUALIFICATIONS College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role. REQUIREMENTS Proficient skill level for POS and computer programs. Knowledge of basic mathematics for business usage. Availability and flexibility for schedule that includes evenings, weekends and holidays. Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. Ability to see, read and write in English. Completed Colectivo Cafe training programs - Register, SB, 300 level bar certification, New Hire Orientation. Wage includes an average tip of $7.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.