Front Desk Agent / Hotel Operations Coordinator

Front Desk Agent / Hotel Operations Coordinator Capri Laguna on the Beach Laguna Beach, CA Job Details Full-time From $24 an hour 14 hours ago Qualifications Customer communication English Bachelor's degree Property management systems (PMS) Receptionist experience within hospitality industry Hospitality online booking platforms OPERA Full Job Description Join the team at our beautiful Beachfront Hotel! Join our team Capri Laguna on the Beach is committed to providing an exceptional workplace environment, allowing each of our employees to achieve their fullest potential. We're focused on Making Memories for Every Guest. Are you ready to take your career to the next level? We are seeking a skilled individual in customer service and sales to fill a pivotal role at our Hotel. This position offers a unique opportunity for you to showcase your talents and grow in your career. Responsibilities: Manage guest check-ins/check-outs and reservations Handle guest requests and provide exceptional customer service Assist with rate management, inventory, and OTA systems Support hotel marketing and revenue strategies Coordinate operational projects with the General Manager Ensure smooth front desk and administrative operations Key Qualifications & Requirements: Minimum 2+ years of hotel front desk experience Proficient in Opera PMS Strong professional English communication skills (written and verbal) Bachelor's degree preferred Knowledge of: Revenue Management Hotel Marketing Aven Hospitality CRS Hotel Sales Excellent guest service and problem-solving abilities Organized, detail-oriented, and able to multitask in a fast-paced environment Ability to assist the General Manager with daily operations and special projects Team player with a professional appearance and attitude We are looking for a motivated hospitality professional who is dependable, proactive, and passionate about guest satisfaction.