Canteen Front of House Staff Manager

OVERVIEW

The Front of House (FOH) Manager is responsible for the daily execution of front-of-house operations, ensuring exceptional guest experiences and efficient service during all operating hours. This role leads the food and beverage associates, bartenders, and support teams while maintaining high standards of hospitality, cleanliness, communication, and operational readiness. The FOH Manager serves as the primary floor leader during service and works closely with kitchen leadership to ensure smooth and consistent operations aligned with standards and culture.

KEY FUNCTIONS

Guest Experience & Service Management:

• Ensure all guests receive exceptional service from arrival to departure.

• Maintain high standards of hospitality, professionalism, and service execution.

• Monitor dining room flow, wait times, and overall guest experience during service.

• Address guest concerns or complaints promptly and professionally.

• Gather guest feedback and communicate recurring trends or operational concerns to leadership.

• Ensure the front-of-house team represents the brand positively and consistently.

Front of House Team Leadership:

• Supervise and support food and beverage associates, bartenders, bussers, and shift leaders during daily operations.

• Provide ongoing coaching, motivation, and direction to maintain a positive and productive work environment.

• Assist with onboarding and hands-on training for new front-of-house employees.

• Reinforce company policies, service standards, appearance standards, and operational procedures.

• Support leadership in maintaining accountability and team performance standards.

Scheduling & Labor Execution:

• Create and manage front-of-house staff schedules based on business levels and service needs.

• Monitor labor during shifts and make real-time adjustments to support operational efficiency.

• Ensure proper staffing coverage during peak periods, special events, and private functions.

• Communicate staffing concerns or scheduling needs to senior leadership.

Daily Operations Management:

• Oversee front-of-house operations during service to ensure smooth execution.

• Coordinate with kitchen leadership to maintain efficient communication and service flow.

• Coordinate operations with special events in the Canteen

• Oversee the selection and purchase of alcoholic beverages and coffee products

• Monitor the creation and implementation of drink menus

• Ensure dining areas, bars, and guest-facing spaces are organized, clean, stocked, and service-ready.

• Maintain front-of-house operational supplies including glassware, silverware, condiments, and beverages.

Financial & POS Responsibilities:

• Support daily sales goals through service execution, upselling, and operational efficiency.

• Monitor front-of-house labor usage and assist in controlling operational costs.

• Oversee accurate cash handling, guest billing, and POS procedures.

• Assist in minimizing waste and reporting inventory or supply concerns.

Compliance, Safety & Cleanliness:

• Maintain cleanliness and organization throughout all guest-facing areas.

• Ensure compliance with health, sanitation, alcohol service, and safety regulations.

• Support enforcement of company safety standards and emergency procedures.

• Report maintenance, safety, or compliance concerns promptly.

Event & Reservation Support:

• Collaborate on the coordination of front-of-house execution for large parties, event functions, and special events.

• Ensure staffing, table setup, communication, and guest accommodations are properly executed.

• Support seamless guest experiences during high-volume events and functions.

Communication & Reporting:

• Maintain clear communication between front-of-house staff, kitchen teams, and leadership.
• Report operational issues, staffing concerns, guest trends, and service opportunities to General Manager and leadership.
• Assist in documenting incidents, guest concerns, and operational follow-up as needed.

THE LSC WAY

Our Culture is a top priority. As part of our commitment to culture, we have written several “Fundamentals” called The LSC way that are traits we value in our daily activities. The fundamentals that are critically important to this position are:

• Treasure, Protect, and Promote our Reputation

• Lead by Example

• Be Positive

• Contribute to Profit

• Deliver Legendary Service

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ Years leadership experience in the hospitality industry.

• ServSafe Food Handler Certification; We will provide training for certifications.

• ServSafe Alcohol Certification: We will provide training for certifications.

• ServSafe Manager Certification: We will provide training for certifications.

• Current CPR, First Aid, AED certifications: We will provide training for certifications.

REPORTING TO THIS POSITION
Canteen Bartender, Canteen Cashier, Canteen Sanitation, and Canteen Key Holder

PHYSICAL REQUIREMENTS

Must be physically able to operate a variety of kitchen appliances, equipment, and utensils, etc. Must be able to exert up to 25-75 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Physical demands are more than those for sedentary work; must be able to remain on feet for extended periods of time, stoop, kneel, push, pull, and lift/carry weights of up to 75 pounds.

ABOUT US Come work with us! At Leroy Springs & Company, we are more than a nonprofit organization. We are a family of brands rooted in nonprofit recreation, with a legacy lasting more than 80 years and a long-held belief that all people should benefit from affordable outdoor recreation, education and wellness opportunities. Today, our portfolio includes the Anne Springs Close Greenway, a 2,100-acre nature preserve; four historic golf courses; Springmaid Mountain Retreat in Spruce Pine, NC; and the FLYERS Afterschool program, which serves all Fort Mill elementary schools.

With a team of over 500 dedicated employees across four counties and two states, we are united by values of excellence, integrity and community. Our culture is built on trust, collaboration and a shared vision for a vibrant future.

Whether you are interested in outdoor seasonal jobs, non-traditional education positions, or a segue into the nonprofit, golf or parks and recreation industries, Leroy Springs & Company offers a place to grow, connect and make a lasting impact.