Front of House Manager

Position Overview

The Front of House Manager is responsible for leading front-of-house operations, including team supervision, guest service standards, shift execution, and team development. This role is ideal for a high-capacity leader who thrives in a fast-paced environment, values people, and is committed to creating a positive culture for team members and guests alike.

Responsibilities

• Oversee all front-of-house operations during assigned shifts
• Train, coach, and mentor team members and team leaders to meet service and hospitality standards
• Ensure a high level of guest satisfaction by maintaining Chick-fil-A's customer service standards
• Lead shift execution, including scheduling, break management, and labor efficiency
• Handle guest complaints or concerns with professionalism and urgency
• Coordinate with Back of House leadership to ensure smooth flow of operations
• Maintain cleanliness, food safety, and sanitation standards
• Contribute to hiring, onboarding, and performance evaluations as needed
• Create an encouraging and accountable team culture
• Model servant leadership and uphold Chick-fil-A's core values

Qualifications

• 1-2 years of leadership experience in food service or hospitality preferred
• Excellent interpersonal and communication skills
• Natural team builder with a track record of developing others
• Strong time management and organizational skills
• Calm and decisive under pressure
• Must be 21+ and authorized to work in the U.S.
• Willingness to work a flexible full-time schedule, including Saturdays (closed on Sundays)

What We Offer

• Competitive pay
• Closed on Sundays
• Leadership development and mentorship
• Opportunities for advancement within the restaurant
• Free meals
• Positive, family-like work environment
• Uniforms provided
• Paid time off (available after eligibility requirements are met)

Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.