Hospitality Host

Hospitality Host

Saint Helena, CA

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Job Description:

Job Description:

Premium Napa Valley Winery looking for someone who is interested in gaining small winery experience. Join our fun and dynamic hospitality and operations team that is focused on providing world-class customer service experiences to our valued club members and guests. This is a great opportunity and will allow the person to have their hands in a little bit of everything surrounding customer service and wine education. This position would be working with wine club, customer service, operations and event activities on property.

The individual in this position will be by nature friendly, enjoy fostering genuine relationships, and a positive person who can collaborate well within a team environment. This person will also have a passion for providing excellent customer service and enjoy communicating in a positive, friendly, and professional manner.

Responsibilities Include:

Hosting wine tastings with a focus on Club and Trade visits

Greeting guests as they arrive at the estate

Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email. Member retention is a top priority of this role.

Possesses knowledge of Point of Sale systems, including the ability to perform opening and closing procedures

Participate in phone campaigns

Assist with onsite hospitality events in a manner that is well-organized and consistent with winery expectations

Supports team with all daily tasks as assigned, which can include but not limited to, restocking of all wine locations, hosting VIP clients, and pouring at offsite trade hospitality events as needed.

Qualifications Include:

Strong organizational skills and ability to manage priorities

Computer proficiency: MS Office, Database, and POS software experience

Ability to identify, anticipate and help with the needs of our guests and the customer service team

Ability to effectively build relationships with concierge partners, guests and co-workers

Ability to work within a small team and take direction from peers

Passion, enthusiasm, focus, creativity and positive outlook

High degree of integrity and strong work ethic

Assist with all winery events

Ability to work weekends and most holidays is required

Ability to stand or sit for long periods of time

Must be able to work at a desk workstation

Does not tire of repetitive tasks

Ability to lift a standard case of wine multiple times (50 lbs)

Must be 21 years of age.

This is a flexible full-time, hourly position with a competitive compensation and benefits package.