Front Desk Associate - Full-Time Floater

Looking for a flexible, full-time role in hospitality with variety in your schedule?

The Hyatt Regency Coralville Hotel & Conference Center is seeking a friendly, service-oriented Front Desk Associate (Floater) to join our team. This role is perfect for someone who enjoys variety and thrives in a fast-paced environment, supporting both first and second shift operations.

Our Front Desk Associates are the face of the hotelwelcoming guests, solving problems, and ensuring every stay begins and ends with exceptional service.

If you enjoy helping people, thrive in a fast-paced environment, and bring a positive, can-do attitude, we would love to meet you.

• Full-time: 3040 hours per week
• Flexible schedule, floating between:
  • 1st Shift: 7:00 AM 3:00 PM
  • 2nd Shift: 3:00 PM 11:00 PM
• Weekend availability required
• Pay range: $15 $18/hour, based on experience

Competitive pay based on experience

Matching 401(k) and profit-sharing

Health benefits available after 30 days for full-time associates

Free and discounted meals & Starbucks

Free Marcus Theatre movie tickets

Hotel discounts at Hyatt and Marcus Hotels & Resorts properties

Free parking

A supportive team environment focused on People Pleasing People

As a Front Desk Associate, you will play an important role in creating positive guest experiences from arrival through departure.

Responsibilities include:

Warmly greet and welcome guests upon arrival

Check guests in and out of the hotel efficiently and accurately

Answer guest questions about hotel amenities, local attractions, and services

Handle guest requests or concerns with patience, professionalism, and care

Input and retrieve information from hotel computer systems

Assign rooms based on guest preferences and availability

Answer phones and respond to guest inquiries in a professional manner

Maintain accurate cash handling and house bank responsibilities

Assist with luggage storage when needed

Communicate guest needs to other departments to ensure seamless service

Maintain cleanliness and organization of the front desk area

Support the team and assist with other duties as assigned

Were looking for someone who naturally enjoys working with people and creating great experiences.

Ideal candidates will have:

Strong customer service and communication skills

A friendly, positive, and professional demeanor

The ability to remain calm and solution-focused during busy or challenging situations

Strong attention to detail and organization

Basic computer skills and ability to learn hotel systems

Ability to stand and move throughout the front office during the shift

High school diploma or equivalent

Previous hospitality, retail, or customer service experience is helpful but not required .

If youre the type of person who remembers names, enjoys solving problems, and loves making someones day better, youll thrive in this role.

At Marcus Hotels & Resorts , we believe our associates are our greatest asset. Our culture is built around the philosophy of People Pleasing People , creating memorable experiences for both guests and team members.

The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.

Marcus Hotels & Resorts is an Equal Opportunity Employer .
All offers of employment are subject to E-Verify verification of identity and employment eligibility.

• Hourly/Yearly Wage: Starting from $15.00