Guest Services Agent

3305 East John Rowan Blvd
Bardstown , KY 40004

Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, Free TeleHealth Program

Now hiring for guest service agent- 2nd shift. You must love interacting with people and work well without constant supervision. Guest service is our number one priority!

Job duties:

• Greet guests warmly and efficiently during check-in and check-out

• Complete guest registrations, secure payments, and verify or adjust billing as needed

• Confirm guest information, room rates, and room selections

• Create and code electronic room keys

• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner

• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction

• Deliver high standards of service to consistently exceed guest expectations

• Anticipate guest needs and provide proactive service

• Implement creative solutions while following brand standards

• Maintain strong knowledge of hotel offerings, including:

• Build strong, professional relationships with guests, clients, and groups

• Provide local area recommendations and information