Airport Customer Service Representative

This position performs customer service duties. An incumbent in this position may be designated as Customer Service Representative I.
This is a Full-Time position working Sunday, Monday and Tuesday from 7 :00 a.m. 7:00 p.m. and Wednesdays 3:00 p.m. -7:00 p.m.

Salary depends on qualifications

• Greets customers and insures their comfort as they come into the F.B.O.
• Assists in taking care of customer and pilot needs.
• Accepts customer requests for service.
• Answers customer telephone calls; answers customer questions or refers to appropriate personnel.
• Processes all payments received.
• Updates and maintains files.
• Processes fuel and FBO service invoices and customer receipts.
• Operates and maintains cash drawer; balances receipts daily.
• Provides additional assistance to customers as needed, such as catering, hotel reservations, ground transportation, etc.
• Able to work on a computer-based system.
• Has a good understanding of customer service in an airport environment.
• Performs other related duties as assigned.

• Knowledge of modern office principles and practices.
• Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
• Knowledge of billing and collection procedures.
• Skill in the operation of computers and other standard office equipment.
• Skill in planning, organization, and decision making.
• Skill in oral and written communication.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light or heavy objects. WORK ENVIRONMENT: The work is typically performed in an office.
PLEASE NOTE: Applicants must meet the City criteria for an acceptable driving record.