Guest Service Representative

About the Role

Studio 6 Extended Stay Bossier City in Bossier City, LA is looking for a friendly, professional, and customer-focused Guest Service Representative (Front Desk Agent) to join our team. You will be the first point of contact for our guests and play a key role in delivering exceptional guest experiences while ensuring smooth front desk operations.

Key Responsibilities

Greet and welcome guests in a friendly and professional manner

Handle guest check-ins, check-outs, reservations, and room assignments

Process payments, maintain accurate guest records, and balance cash transactions

Answer phone calls, respond to guest inquiries, and provide information about hotel services

Resolve guest concerns and complaints promptly and professionally

Coordinate with housekeeping and maintenance teams to ensure guest satisfaction

Monitor room availability and update reservation systems accurately

Follow all hotel policies, procedures, and brand standards

Requirements

Previous hotel front desk, customer service, or hospitality experience preferred (not required we will train!)

Excellent communication and interpersonal skills

Basic computer and data entry skills

Ability to multitask and work in a fast-paced environment

Strong attention to detail and problem-solving skills

Flexible availability including weekends, holidays, and overnight shifts if required

Must be authorized to work in the United States

What We Offer

Competitive hourly pay

Health, dental, and vision insurance (full-time employees)

Paid time off and holiday pay

Employee discount on hotel stays

Opportunities for advancement within the company

Supportive team environment

How to Apply

Apply directly through this job posting, or visit the front desk at Studio 6 Extended Stay Bossier City, Bossier City, LA to pick up an application. We review applications on a rolling basis and encourage you to apply today!