Outlet Server

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Server at Grand Geneva Resort & Spa, it will be your responsibility to tailor the experience to each guest providing food and beverage services in a friendly, courteous, timely, and professional manner resulting in a superior level of guest satisfaction.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Greet guests and explain specials & promotions.
• Understand the menu and wine list, including ingredients and preparation.
• Record and input guest orders into the Point of Sale system.
• Retrieve, confirm, and deliver orders with condiments; follow liquor regulations.
• Replenish beverages and ensure overall guest satisfaction.
• Collect payment, thank guests, and invite them to return.
• Complete side work and cleaning tasks, including restocking and replenishing condiments.
• Maintain self-banking procedures.

• Perform additional duties as assigned by the Manager.

What do you bring to the role?

• High school diploma or equivalent preferred.
• Minimum two years of service experience in fine dining.
• Basic knowledge of food and beverage preparation, service standards, and etiquette.
• Proficient in reading, writing, and speaking English.
• Service-oriented with the ability to take direction.
• Strong communication skills and familiarity with hospitality.
• Ability to build effective relationships with management, staff, and the public.
• Transport trays up to 30 lbs. through crowded spaces.
• Flexible availability, including days, nights, weekends, and holidays.

Whats in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• Two for one movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.