Kiosk Greeter

Under the general supervision of the Patient Access Manager, the Kiosk Greeter will maintain confidentiality and professionalism while greeting patients, assisting with appointment check-in through the kiosk system, and ensuring a smooth and efficient patient flow throughout the health center.

• Greet and assist patients, visitors, and guests in a professional and courteous manner.
• Facilitate timely patient check-in through the kiosk system.
• Assist patients during the check-out process.
• Confirm patient appointments and provide appointment-related assistance.
• Manage patient flow by directing patients to the appropriate waiting areas.
• Prioritize scheduled appointments while appropriately managing walk-in patients.
• Answer incoming telephone calls and route them to the appropriate departments or personnel.
• Schedule patient appointments accurately following established protocols.
• Assist with monitoring and managing the No-Show Schedule Report.
• Support the rescheduling of patient appointments as needed.
• Adhere to patient confidentiality standards in accordance with HRCHC policies and procedures.
• Interact effectively and professionally with patients and staff while performing assigned duties.
• Attend staff meetings, trainings, and workshops as required.
• Perform additional responsibilities and special projects in support of the PCHC Inc. mission.
• Educate patients on accessing and using the Patient Portal through the HRCHC website and the Healow app.
• High school diploma or equivalent required.
• Any combination of education and experience that demonstrates the knowledge and skills necessary for successful job performance will be considered.
• Must be a dependable team player with a strong commitment to patient care and service excellence.

Physical Demands

• This position is primarily sedentary and performed in a healthcare office environment.
• Employees may be required to sit for extended periods while performing computer-based work, answering telephones, and reviewing information.
• Frequent standing and walking within the office are necessary for meetings, presentations, and accessing equipment.
• The role requires frequent use of fine motor skills for keyboarding, writing, and telephone operation.
• Occasional lifting, carrying, pushing, and pulling of office supplies, files, reports, and light equipment weighing up to 10 pounds may be required.
• Occasional bending, twisting, and handling of materials are necessary, with rare kneeling, crouching, and reaching activities. =
• Employees must have the ability to communicate effectively and for interactions with patients, providers, staff, and supervisors.
• Constant visual acuity is required for computer work, reading, documentation, and operation of office equipment.
• The work environment involves continuous interaction with others and may be fast-paced and interruptive.

Required Knowledge

• Healthcare Management - Knowledge of patient scheduling, insurance verification, medical and dental billing, coding, and assisting with revenue cycle management services to include specific knowledge of patient focused healthcare.
• HIPAA - Knowledge of the federal Health Insurance Portability and Accountability Act (HIPAA) to ensure privacy and safeguard patient information.
• Customer Service - Considerable knowledge of principles and processes for providing customer service. This includes meeting quality standards for service.
• Technology - Knowledge of general office equipment and personal computers to include word processing, spreadsheet, and related software. Comprehensive knowledge of health care systems, practices, procedures, and administration.

Required Skills

• Computer Skills - Utilizes a personal computer with word processing, spreadsheet, and related software to effectively complete a variety of financial tasks with reasonable speed and accuracy.
• Time Management - Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules.
• Interpersonal Relationships - Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.

Required Abilities

• Communication - Ability to effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed logs which include numerical information.
• Judgment/Decision Making - Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.