Night Auditor- PT- GPP

Position Summary/ Objective:

Under the direction of the Front Desk Supervisor and/or manager, the Night Auditor will be responsible for providing excellent service to guests and/or owners while balancing the day's transactions. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Count cash drawer.
• Greet guests and provide door service and bell/valet service when needed.
• Register arriving guests and assign room.
• Check guest files to ensure proper information/authorizations/charges are correct.
• Answer inquiries regarding resort services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints.
• Ability to operate multi-line phone.
• Present statements of charges to departing guests and receive payment.
• Resolve or refer to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Remain current on room rates, room availability and emergency procedures.
• Ensure management is aware of guest special requests or needs.
• Provide courteous service to our guests and be cordial to all team members.
• Log wake up calls and enter into console.
• Run the night audit and verify all corrections and charges are correct.
• Balance the revenue to the audit and notate any variances.
• Print morning reports for Housekeeping.
• Maintain personal uniforms and nametags.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.