PSC Greeter

Phlebotomy - PSC GreeterDuration- 3+ monthsLocation- Columbus OH 43228Shift- 7:30-4 Monday-FridaySummaryResponsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume timesDuties and Responsibilities* Greet customers appropriately. Treat all customers in a courteous manner.* Assists patients with kiosk sign-in, and ensures accuracy of same.* Contacts clients to obtain patient orders.* Handles customer inquiries.* Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).* Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.* Demonstrates organizational commitment and values of Client* Adheres to departmental and company policies.* Reports on time to work, following attendance guidelines.* Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.* Use established protocols for reporting customer complaints.* Ensures that HIPPA Compliance regulations are followed; uses test translation tables.* Completes all required training.* Assists with stocking of supplies.* Other duties as required to meet the customer requirements.* Completes special projects as requested by supervisor or manager.Required Work Experience:* One year customer service experienceEducation:High School Diploma or Equivalent RequiredPreferred Work Experience:* Keyboard/data entry and PC experiencePhysical and Mental Requirements:* Prolonged standing/sitting* Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.* Talking* Vision - requires constant mental visual attention to details.* Walking* Balancing Bending/Kneeling* Pushing/Pulling* Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representativeKnowledge:* Medical Terminology helpful, not requiredSkills:* Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.* Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.* Demonstrates good organization, communication, and interpersonal skills.* Capable of handling multiple priorities in a high-volume setting.* Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at ... if you require reasonable accommodation.