Casino Dealer-Part-Time/Full-Time(Bettendorf)

Maintain control of the assigned table game at all times. Ensure quality customer service and a favorable gaming experience for customer.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assisting guest with seating and chip distribution.
• Deal the game and monitor the monies on the table at all times.
• Control gaming cards and equipment.
• Monitor customer play for cheating scams and suspicious variations in play.
• Answer questions about game rules and casino policies.
• Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

KNOWLEDGE, SKILLS & ABILITIES

• Strong verbal and written communication skills.
• Experience with Microsoft Word and Excel preferred. Ability to learn other Security specific programs.
• Strong attention to detail when examining guest identification and behavior.
• Must be able to obtain and maintain a valid state gaming license
• Must have valid state drivers license
• High School Degree or GED equivalent preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to stand for long periods of time.
• Frequent pushing, pulling, bending and walking.
• Intermittent sitting at a desk or company vehicle.
• Work area is both indoors and outdoors and subject to variable temperatures.
• Moderate noise and bright lights.