In Room Dining Server
- The Ballantyne, a Luxury Collection Hotel
- Charlotte, North Carolina
- Full Time
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In Room Dining Server
The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
Hotel with 244 Rooms
Managed By Northwood Hospitality
Compensation: NA, Full-Time
Overnight Shift
Job Description
Job Description
Room Service Server
Department: Food & Beverage
Reports To: Restaurant Manager
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
As a Room Service Server, you will be responsible for delivering exceptional dining experiences to our guests in the comfort of their own rooms. You will ensure timely and accurate delivery of food and beverage orders, while providing friendly and efficient service.
Key Responsibilities:
Order Taking and Processing:
o Accurately take and process food and beverage orders from guests via phone or in-person.
o Input orders into the point-of-sale system and communicate them to the kitchen staff.
Delivery and Presentation:
o Transport food and beverage orders to guest rooms in a timely manner.
o Present orders professionally, ensuring proper food presentation and temperature.
o Set up tables and chairs in guest rooms as needed.
Guest Service:
o Interact with guests in a friendly and courteous manner, addressing their needs and concerns promptly.
o Anticipate guest needs and provide proactive service.
o Resolve guest issues and complaints in a timely and effective manner.
Cleanliness and Sanitation:
o Maintain a clean and organized workspace.
o Adhere to strict food safety and sanitation guidelines.
o Clean and sanitize guest rooms after service.
Additional Duties:
o Assist with stocking supplies and maintaining inventory.
o Participate in team meetings and training sessions.
o Perform other duties as assigned.
Qualifications:
Previous experience in food service or hospitality preferred.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Ability to lift and carry trays of food and beverages.
Basic knowledge of food and beverage service standards.
Perks & Benefits:
Medical, Dental, Vision
Hotel Discounts
Paid Time Off
Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted June 25, 2025
12
The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,270 current hospitality jobs
what
where
In Room Dining Server
The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
Hotel with 244 Rooms
Managed By Northwood Hospitality
Compensation: NA, Full-Time
Overnight Shift
Job Description
Job Description
Room Service Server
Department: Food & Beverage
Reports To: Restaurant Manager
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
As a Room Service Server, you will be responsible for delivering exceptional dining experiences to our guests in the comfort of their own rooms. You will ensure timely and accurate delivery of food and beverage orders, while providing friendly and efficient service.
Key Responsibilities:
Order Taking and Processing:
o Accurately take and process food and beverage orders from guests via phone or in-person.
o Input orders into the point-of-sale system and communicate them to the kitchen staff.
Delivery and Presentation:
o Transport food and beverage orders to guest rooms in a timely manner.
o Present orders professionally, ensuring proper food presentation and temperature.
o Set up tables and chairs in guest rooms as needed.
Guest Service:
o Interact with guests in a friendly and courteous manner, addressing their needs and concerns promptly.
o Anticipate guest needs and provide proactive service.
o Resolve guest issues and complaints in a timely and effective manner.
Cleanliness and Sanitation:
o Maintain a clean and organized workspace.
o Adhere to strict food safety and sanitation guidelines.
o Clean and sanitize guest rooms after service.
Additional Duties:
o Assist with stocking supplies and maintaining inventory.
o Participate in team meetings and training sessions.
o Perform other duties as assigned.
Qualifications:
Previous experience in food service or hospitality preferred.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Ability to lift and carry trays of food and beverages.
Basic knowledge of food and beverage service standards.
Perks & Benefits:
Medical, Dental, Vision
Hotel Discounts
Paid Time Off
Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted June 25, 2025
12
The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
Job ID: 482701916
Originally Posted on: 6/25/2025
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