Customer Service Representative

Are you ready to join a team that embraces a great culture and encourages others to be engaged in our success? Come be a part of our family-like atmosphere supporting the restaurants we love in the East Tennessee market. We are currently hiring for a Customer Service Representative that supports our sales team in the field for our foodservice distribution company.

POSITION SCHEDULE IS MONDAY TO FRIDAY - 8:00 A.M. TO 5:00 P.M.

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support Americas food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for ensuring that customers and Account Managers receive prompt, courteous, and accurate service. In addition, responsible to meet customer needs and enhance customer relationships. Supports sales and their initiatives that enhance operating company profitability. Functions as a team member within the department and organization, and performs any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders and credits accurately and in a timely manner.
• Demonstrates a strong commitment to service quality
• Provides effective customer service by answering questions and resolving problems for customers, and other teammates.
• Utilize the company order entry system to its fullest extent to provide information or resolve problems
• Performs administrative tasks, such as sorting mail, checking in visitors, and answering phones.
• Attend training and Customer Service meetings.
• Covering shifts outside of the regular schedule on occasion such as a Sunday
• Performs other related duties as assigned.

Compensation

Hourly rate depending on skills and background

Required Qualifications

High School Diploma/GED or Equivalent

Customer Centric attitude with professional demeanor
Enjoy working with people and solving problems
Engaging and helpful with a willingness to learn

Must be proficient in MS Office suite Outlook, Word, and Excel

6 - 12 months experience in customer service or related area.

Preferred Qualifications

1 - 2 years customer service, or related area within foodservice industry.

Bilingual and/or working proficiency in Spanish

AS400/FoodStar system experience.