Sales & Customer Service Associate

Sales & Customer Service Associate

Job Locations US-FL-Wellington

Job ID

2025-241124

Category

Sales Customer Service and Support

Location : Address

2615 State Road 7

Location : Postal Code

33414

Overview

Are you a people-person with a passion for wellness and a talent for sales? Do you thrive in a fast-paced, service-driven environment where every client interaction is an opportunity to connect and convert?

We are a busy, membership-based spa seeking an experienced Sales & Customer Experience Specialist to join our dynamic front-of-house team. This is not an entry-level role we're looking for someone who knows how to build rapport, close the sale, and keep clients coming back.

What You'll Do:

Engage guests with warmth, professionalism, and confidence

Guide new clients through our service offerings and membership benefits

Convert inquiries and first-time guests into long-term members

Hit individual and team sales goals with enthusiasm

Maintain accurate records, appointment notes, and client preferences

Support the front desk with top-tier customer service and problem-solving

Who You Are:

You have previous sales experience in a client-facing role (spa, retail, wellness, or hospitality preferred)

You're naturally outgoing, confident, and engaging never shy

You know how to read people and adapt your approach

You're a closer with a service heart: professional, persuasive, and polished

You thrive in one-on-one interactions and know how to create a VIP experience

You're reliable, organized, and calm under pressure

What We Offer:

Competitive hourly rate plus commission and performance bonuses

Ongoing training and growth opportunities

A positive, supportive team environment

Spa services and employee discounts

Ready to bring your sales skills to a setting where self-care meets success?

Apply today with your resume and a short note telling us why you're the perfect fit.

Must be available nights and weekends.

Qualified Candidates:

Have a high school diploma (or equivalent) and previous retail or sales experience

Are critical thinkers with excellent math and computer skills and the ability to multitask

Have great people skills and can establish positive relationships with guests

Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

Provide outstanding customer service and help everyone feel valued and understood

Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions

Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

Trained leadership that is invested in YOUR success

Award programs (like Sales Associate of the Year)

A caring community that strives to celebrate individuality and share knowledge

If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you!

*ME SPE Franchising, LLC (ME SPE) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (MEF), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Salary

base pay plus sales commission

Job ID

2025-241124