Customer Service Specialist with French and German

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gutersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the

world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

Miele Global Services was established in 2019 to support Miele Group by centralization and standardization of the process. On a daily basis we are handling many processes from more than 20 entities, including accounting, controlling, sales back office, procurement and reporting.

Your responsibilities:

• accepting and processing home appliance orders from our retail partners via mails (Swiss market);
• mail product advice, checking the ability to deliver and possibly offering alternative solutions;
• creation of offers in coordination with the sales force;
• clarifying customer complaints even in the event of an escalation;
• entry and release of credit notes and returns according to specifications;
• checking and completing work execution;
• processing general administrative tasks of the department;
• active participation in implementation of improvements.

Our requirements:

• B2 level of French language and A2 level of German language;
• relevant work experience in a customer service;
• good Team-player able to work in cross cultural team;
• attention to detail and ability to deliver accurate results.

Start:

2025-06-27