Front Desk Agent

Front Desk Agent

Full-Time

Flexible

Eaton Hotel

Washington, DC

A property of: Langham Hotels and Resorts

Posted about 10 hours ago

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JOB DETAILS

Eaton Workshop is a purpose-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit. Founded by Hong Kong-born Asian-American Katherine Lo in 2018, she started Eaton to reimagine how we could build physical and digital spaces as platforms for creativity and collective change with an eye towards a more fair world. Eaton Workshop's physical and digital spaces are a place for kindred spirits to commune, collaborate, and make an impact. Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, literature, theater, music), Media (radio, film), Wellness (holistic mind-body-spirit healing), and House (purpose-driven members workspace), as well as beautifully designed, ethical hotel and F&B offerings.

We encourage people from underrepresented groups to apply to work with us at Eaton Workshop - BIPOC, women, LGBTQIA, international citizens, and more. We welcome professionals who strongly believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.

We are looking for people who embody integrity, compassion, humility, an open mind, and a collaborative spirit. We are not looking for people who pursue ego, who put self-gain and profit above all else, and who don't truly support our mission. Ultimately, we are looking for people who carry an adaptive growth mindset, can build on their expertise, collaborate across disciplines, and see the higher purpose in going beyond the status quo.

POSITION OVERVIEW

We are seeking a friendly, reliable, and customer-oriented Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests and play a crucial role in providing excellent customer service.

JOB RESPONSIBILITIES:

Greeting guests and checking them into and out of the hotel.

Handling guest inquiries and resolving any issues promptly.

Providing information about hotel services, facilities, and nearby attractions.

Processing payments and maintaining guest records.

Collaborating with other hotel staff to ensure a seamless guest experience.

PHYSICAL:

Ability to work alone in an established routine.

Ability to follow instructions.

KNOWLEDGE & EXPERTISE:

Experience in a customer service role, preferably in the hospitality industry.

Excellent communication and interpersonal skills.

Strong organizational skills and attention to detail.

Ability to work effectively both independently and as part of a team.

Proficiency in using computer software, including MS Office and hotel management systems.

Prior experience with [specific hotel management software/system] is a plus.

Multilingual skills are advantageous.

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