Customer Service Representative

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Customer Service Representative The Customer Service Representative (CSR) is the primary resource for guiding our customers through the order process and can have a direct impact on our sales by cultivating long-term relationships with our customers. The role contributes to the company's success by ensuring that our customers find doing business with Olympian Machine, a Datwyler Company exceeds their expectations. The CSR is responsible for delivering an exceptional service experience to every internal and external customer. The CSR ensures customer satisfaction by understanding the customers' needs and expectations and providing timely, professional and proactive communication.

Key Responsibilities

Serve as primary contact with assigned accounts

Process purchase orders and requests for quotations

Quote and procure material for customer orders

Provide customers with product and delivery information

Work closely with site management to meet customers' requirements

Coordinate and assist in the resolution of customer complaints

Ensure order entry and order acknowledgement is completed in a timely manner and that all order information is accurate

Facilitate product, pricing, technical and quality requests

May serve as a back up for other CSRs when needed

Develops the trust and respect of customers through timeliness, accuracy, and dependability

Guide customers through the material complaint process including processing replacement orders and credits in a timely manner

Ability to recover effectively from a service failure while turning it into an opportunity to strengthen customer relationships

Look for opportunities for continuous improvement throughout the order handling process

May participate in the interdepartmental meetings, audits and/or other duties as assigned

Adhere to all HSES procedures and practices to ensure compliance with federal and state regulations and company policies

Contribute to team effort by accomplishing other jo-related tasks as needed

Qualifications

High School Diploma or GED Equivalent

7-10 years' customer service experience in a manufacturing environment

Previous use of SAP preferred

Ability to organize and manage multiple priorities

Possess excellent interpersonal and communication skills

Intermediate to advanced computer skills, including proficiency of Microsoft Office

Strong math skills, including but not limited to adding, subtracting, multiplication and division in all units of measure

Highly developed interpersonal skills with the ability to work with a team; both within the department and other departments

Detail oriented with ability to prioritize and follow through with commitment

Exceptional problem-solving and multi-tasking skills and can easily adapt to change

Ability to effectively communicate in English, both written and verbal

Must have strong work ethic, professional attitude, be detailed oriented and reliable

Physical Requirements

Must be able to sit as a desk for prolonged periods of time and work on a computer

Must be able to lift up to 15 pounds at a time

Our Offer to you

$70,000-$80,000 per year based on experience

Combined PTO

Matching 5% 401K with Roth option

Medical, Dental, Vision and other auxiliary benefit options

Company paid Life Insurance and optional Voluntary Life Insurance

Development training and opportunities for growth

Datwyler Competencies Datwyler Leadership Competencies -Ensuring Responsibility/Integrity- Calls for ownership -Level 3Datwyler Social & Personal Competencies - Team orientation- Is a team player - Level 4Datwyler Management Competencies- Entrepreneurship- Implements strategy - Level 3Datwyler Leadership Competencies- Adaptability- Participates in change- Level 3Datwyler Social & Personal Competencies-Dealing with socio-cultural diversity- Respects diversity-Level 4Datwyler Management Competencies - Result Orientation and Execution - Implements objectives - Level 3Datwyler Expertise Competencies- Business orientation - Pursues KPI's-Level 3Datwyler Expertise Competencies- Exceed customer expectations - Understands the customer-Level 3Datwyler Management Competencies - Creativity and Innovation - Produces a wide range of ideas -Level 3Datwyler Social & Personal Competencies- Emotional Intelligence- Is responsive to the situation of others-Level 3Datwyler Expertise Competencies- Professional aptitude- Is able to instruct others-Level 3Datwyler Leadership Competencies- Lead by coaching - Installs opportunities to develop- Level 3

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com