Customer Experience Representative

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Customer Experience Representative-Remote Ontario

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. Thats why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether youre working remotely or collaborating in person, were committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Companys discretion.

Position Summary

This position will interact with external customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.

What You Will Do:

• Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.

• Research, document and administer product warranty programs including credits, replacements and return material authorizations.

• Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required.

• Act as consultant to advise basic product application.

• Represent the organization daily through customer contact and relationship-building.

• Work with internal departments to enable accurate account management and resolution of customer issues.

• Gather information for measurement, analysis and reporting.

• Make all necessary modifications and updates in the business systems to support all company processes.

• Meet all service level agreements as set by management.

• Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

What You Need to Succeed:

Knowledge, Skills and Abilities

• Minimum 2 years related customer service /industry experience

• Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.

• Understand basic customer needs and expectations to provide prompt effective resolution to requests.

• Ability to communicate solutions to customers in ways they can understand and implement.

• Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.

• Excellent written and verbal communications skills with the ability to apply problem solving techniques.

• Bilingual in French would be a plus.

• Working knowledge of Microsoft Office and manufacturing operating system (AS400).

Education

Post-Secondary Education Experience preferred

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, theres plenty of room to make an impact. As our values state, this is your business, run with it .

• Youre looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What Youll Get from Us:

• A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose

• High energy, influential, cross collaborative team environment

• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.

• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.

• Competitive base salary

• Health, dental and other insurance coverage, helping you "be safe, be healthy "

• Tuition Reimbursement

• Employee Discounts

• Community involvement and opportunities to give back so you can "serve others, not yourself "

Apply Today!

Join our team of experts today and help us make tomorrows world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if youre excited about this role but your past experience doesnt align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because were required to, but because its the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .

Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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