Server

3 years

About Temperance Wine Bar

Temperance Wine Bar is a modern wine bar and restaurant with an extensive by-the-glass wine list and a contemporary Mediterranean-inspired food menu. We are an upscale but approachable space that encourages conversation, sharing, and most of all, the enjoyment of great wine and food. Through a focus on by-the-glass wine offerings and best-in-class employee training, we create an experience that is meaningful and enjoyable for our guests, regardless of their understanding of wine.

The Opportunity

Servers are responsible for all aspects of the guest experience at the table, including greetings, menu sales, table maintenance, overall guest satisfaction and happiness, fond farewells and maintain a general command of the food and beverage menu. They will work to provide impeccable hospitality to each of our clients, working specifically with each individual need to curate the best experience possible.

What Youll Be Doing

• G uide guests through the food and beverage menu and ex plain specials and menu items enthusiastically thorough product knowledge
• Learn menu, POS, policies, and procedures and be able to execute accurately
• Set up, shift maintenance, and breakdown of dining room and service areas
• Ability to execute tray service, carry three plates, and open wine professionally
• Providing friendly attentive service that makes guests feel well taken care of and inspires their intent to return
• The ability to learn and follow steps of service. Practice effective coursing of tickets and coordinate table maintenance
• Offering assistance and accommodating guest requests whenever possible
• Offering a warm farewell and thank you to every guest as they leave the restaurant
• Immediately notifying management of any guest complaints, including any interactions with a guest that lead you to believe that the guest is not 100% happy with their visit
• Sell wine and beverages through proactive offering and product knowledge
• Accurate cash handling
• Engage in on-going educational opportunities
• Maintain sanitation to DOH standards
• Be a team player support and assist your fellow team members whenever possible

Requirements:

• 3+ years of serving experience at a restaurant or wine bar
• NYC Food Handlers Certificate preferred
• Fluent in both written and spoken English
• The ability to multi-task and prioritize while remaining calm and professional in a fast-paced environment
• Ability to stand for extended periods of time
• Ability to reach, bend, stoop and frequently lift up to 50 pounds
• Ability to work nights, weekends and holidays, and variable schedule per the needs of the business
• Bachelors Degree, Certification in Hospitality, or relevant experience gained from time on the job

Perks

• Medical, Dental & Vision Benefits
• Employee Discounts on awesome food & wine
• Generous employee referral program
• Industry leading PTO offerings
• An opportunity to grow, learn about wine and further your career with the team!

Temperance Wine Bar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation: Hourly ($11.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

NYC Food Handlers Certificate

Customer Service Orientation

Service Procedures

Guest Service

Food and Wine Pairing

Food Knowledge

Wine Service

Knowledge of Wine and Beverage Pairing

Strong Communication Skills

Sales Skills

Teamwork

Problem Solving Skills

Food Safety Knowledge

Multitasking

Time Management Skills

Attention to Detail

Adaptability

Positive Attitude

Ability to Handle Guest Complaints

Willingness to Learn

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