Bell Person - Part Time - Harrah's Gulf Coast

ESSENTIAL JOB FUNCTIONS: Greets and welcomes all guests with a smile, and takes pride in being a Harrahs team member; ensures that all guest contact is courteous, informative and thorough; demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times; constantly seeks ways to improve friendly, helpful service and reduces customer wait time to positively impact departments customer service ratings; resolves customer issues promptly and courteously using Service Recovery tools; understands, values, and supports the Harrahs mission statement; and serves as a Hotel representative and customer service role model for other employees.

Ensures the fast and flawless execution of luggage deliveries and retrievals, escort, guest room orientation, storages, special services (e.g., wheelchairs, newspaper, departing folios, messages, faxes, flowers, dry cleaning, etc.), and proper handling of luggage and personal belongings left for safekeeping. Assists guests with room changes and maintains room key security. Arranges transportation for guests to and from the Airport or appropriate destination as requested. Provides accurate information about promotions, events, offers, rewards, and community interests (directions, attractions, mass schedules and locations). Keeps bell station and hotel lobby area spotless. Cleans and polishes luggage carts. Follows safety and security guidelines. Adheres to all regulatory, company, and department policies and procedures. Treats casino and hotel properties with care.

Able to successfully complete training and cross-training, as well as able to perform other related job duties when necessary. Complete additional duties assigned by the supervisor.

QUALIFICATIONS: High school diploma or general education degree (GED). Excellent interpersonal and communication skills. Knowledge of local area preferred. Know how to operate a computer and other office equipments. Must be able to read, write, speak and understand English.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Present a well-groomed appearance. Must be able to move in and around the Casino, Hotel, and bell desk areas through the entire shift; stand for long period of time; work and quickly maneuver inside and outside in changing weather and temperature; tolerate areas containing second hand smoke; bend, stoop, crouch, kneel, twist, balance, and work at a desk; lift and carry up to 75 pounds, and push or pull up to 150 pounds; work closely with chemicals such as glass and hard surface cleaning solutions; respond to visual and aural cues; have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, and printer; get along with co-workers and work as a team; respond calmly and handle many customer demands in a fast paced environment; work with moderate noise level; work flexible schedules including nights, weekends, and holidays as necessary.