Host / Hostess

1 year

Position: Hostess / Reservationist

Portale Restaurant is an upscale-casual Italian restaurant in the neighborhood of Chelsea led by Chef Alfred Portale, the James Beard award-winning chef and best-selling cookbook author. We are searching for talented, hardworking, and hospitality-oriented individuals who enjoy teamwork. We are looking for an enthusiatsic individual with relevant restaurant experience who can play a key role in creating a warm and welcoming environment for our guests and team. If you are someone who knows how to be serious while also having fun, then we would be interested in learning more about you for this position.

Schedule:
FULL TIME AND PART TIME POSITIONS AVAILABLE

Responsibilities:

Primary responsibilities include, but are not limited to the following:

• Work with a smile
• Exude warmth and provided sincere hospitality at the door on the phone
• Take full ownership of your sidework to ensure its completion
• Keep the coatcheck area, Maitre d stand, and bathrooms clean and organized throughout the shift
• Escort guests to their table with the ability to carry drinks on a tray
• Provide the maitre d table status updates throughout the shift
• Field phone calls while being able to accurately quote reservation times that are available
• Assist guests with their coats and belongings
• Look beyond your primary responsibilities to assist the team as needed

Position Requirements:

• Comfort fielding phone calls, transferring/holding calls, and making reservations
• Ability to speak clearly, confidently and at the right pace
• Available to work weekends, days, nights, and holidays

Knowledge and Skills:

• Knowledge of Sevenrooms and Opentable reservation platforms
• Excellent communication

Minimum 1 year of NYC Restaurant Experience in high volume, fine dining restaurants

• Able to stand for a 6-10 hour shifts
• Available to work late nights, holidays and long days as necessary

We are an equal opportunity employer.

Compensation: Hourly ($18.00 - $20.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

Customer Service

Strong interpersonal skills

Excellent Communication

High Volume Service

POS Systems

Customer Service Orientation

Reservation Management

Problem Solving Skills

Teamwork

Adaptability

Ability to Multitask

Time Management

Knowledge of Reservation Platforms (Sevenrooms, Opentable)

Positive Attitude

Ability to work in a fast paced environment

Ability to Work Under Pressure

Strong Work Ethic

Team Collaboration

Attention to Detail

Organizational Skills

Ability to Carry Drinks on a Tray

Professionalism

Cleanliness and Organization Skills

Flexibility in scheduling

Ability to Create a Welcoming Atmosphere

Ability to Handle Stressful Situations

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