Guest Service Representative / Front Desk Agent

Courtyard Birmingham - Hoover

1824 Montgomery Highway South
Birmingham , AL 35244

Hotel with 150 Rooms Managed By Helix Hospitality

Marriott room discounts all over the world

Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn GUEST SERVICE REPRESENTATIVE / FRONT DESK We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. Compensation: Starting at $16.00 per hour , Part-Time 07:00 AM to 03:00 PM- 03:00 PM to 11:00PM

Key attributes and responsibilities of the position include: Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift Takes and records advance reservations accurately and confirms requests Maintains a clean and organized lobby and front desk area including restocking coffee and amenities Qualifications: Experience in other hotels or a comparable service industry dealing with customers Prior PMS system experience a plus!

Posted July 2, 2025