At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Guest Transit Host who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Guest Transit Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Guest Transit Host position is defined by various positions to include Tram Driver, Conductor and Crowd Control. The Guest Transit Host is responsible for all aspects of assigned areas, to include safety, friendliness, cleanliness and line speed.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Greet Guests and initiate friendly interaction. Provide Guest excellence, which exceeds expectations
Effectively use empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
Effectively perform in the role of Tram Operator to include (but not limited to):
Transport Guests via multi-unit conveyances in a safe and efficient manner
Visually observe surroundings and trailing cars for potential safety hazards
Visually observe Guest actions during operation to prevent safety hazards
Clean and organize conveyance daily to present professional appearance
Communicate calmly, clearly and professionally with Tram Conductor/Lot Attendants
Maintain a sense of urgency to reduce Guest wait times
Effectively perform in the role of Tram Conductor to include (but not limited to):
Visually observe trailing cars on multi-unit conveyances for potential safety hazards
Visually observe Guest actions during operation to prevent safety hazards
Communicate calmly, clearly and professionally with Tram Conductor/Lot Attendants
Communicate safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company
Complete daily written reports and turn in any necessary paperwork to Parking PIC
Operate vehicles/work each position in all weather conditions
Maintain a sense of urgency toward area of operation to reduce Guest wait time
Use time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
Assist with other areas in parking as needed/requested by Management
Wear, keep clean and maintain a themed costume issued by Dollywood
Perform special projects as directed by Management
Attend all required Training Classes and Meetings
Comply with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
Maintain confidentiality at all times
Follow all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Must be at least 16 years of age
Basic computer skills
May be required to provide a copy of personal driving record from home state
Must have less than three (3) traffic violations on record in the last three (3) years
Must not have a DUI conviction in the past 15 years on record
Applicants for positions that involve driving Guests or Hosts must pass a physical that complies with DOT requirements
Must successfully complete a pre-employment offer a background check including motor vehicle and drug screen
Knowledge, Skills, and Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a team work environment by cooperating and helping co-workers
Must be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, or holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid TN driver's license and insurance
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit, stand or walk for long/short periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to learn additional ticketing system functions
Able to lift 50 lbs
Must have valid driver's license and proof of auto liability insurance to drive company vehicles
Above average attention to detail and accuracy of information
Ability to memorize safety standards & scripted material
Minimum of 18 years of age is required when/as:
Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
Any activity with use of a motor vehicle to include trams and shuttles
Drive vehicles operated exclusively on rails. Work on or ascend lift hills whether in training, normal operations, or evacuations
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Guest Transit Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Guest Transit Host position is defined by various positions to include Tram Driver, Conductor and Crowd Control. The Guest Transit Host is responsible for all aspects of assigned areas, to include safety, friendliness, cleanliness and line speed.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Greet Guests and initiate friendly interaction. Provide Guest excellence, which exceeds expectations
Effectively use empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
Effectively perform in the role of Tram Operator to include (but not limited to):
Transport Guests via multi-unit conveyances in a safe and efficient manner
Visually observe surroundings and trailing cars for potential safety hazards
Visually observe Guest actions during operation to prevent safety hazards
Clean and organize conveyance daily to present professional appearance
Communicate calmly, clearly and professionally with Tram Conductor/Lot Attendants
Maintain a sense of urgency to reduce Guest wait times
Effectively perform in the role of Tram Conductor to include (but not limited to):
Visually observe trailing cars on multi-unit conveyances for potential safety hazards
Visually observe Guest actions during operation to prevent safety hazards
Communicate calmly, clearly and professionally with Tram Conductor/Lot Attendants
Communicate safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company
Complete daily written reports and turn in any necessary paperwork to Parking PIC
Operate vehicles/work each position in all weather conditions
Maintain a sense of urgency toward area of operation to reduce Guest wait time
Use time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
Assist with other areas in parking as needed/requested by Management
Wear, keep clean and maintain a themed costume issued by Dollywood
Perform special projects as directed by Management
Attend all required Training Classes and Meetings
Comply with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
Maintain confidentiality at all times
Follow all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Must be at least 16 years of age
Basic computer skills
May be required to provide a copy of personal driving record from home state
Must have less than three (3) traffic violations on record in the last three (3) years
Must not have a DUI conviction in the past 15 years on record
Applicants for positions that involve driving Guests or Hosts must pass a physical that complies with DOT requirements
Must successfully complete a pre-employment offer a background check including motor vehicle and drug screen
Knowledge, Skills, and Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a team work environment by cooperating and helping co-workers
Must be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, or holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid TN driver's license and insurance
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit, stand or walk for long/short periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to learn additional ticketing system functions
Able to lift 50 lbs
Must have valid driver's license and proof of auto liability insurance to drive company vehicles
Above average attention to detail and accuracy of information
Ability to memorize safety standards & scripted material
Minimum of 18 years of age is required when/as:
Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
Any activity with use of a motor vehicle to include trams and shuttles
Drive vehicles operated exclusively on rails. Work on or ascend lift hills whether in training, normal operations, or evacuations
Job ID: 483882730
Originally Posted on: 7/3/2025
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